Refund, Return & Warranty

Delivery Options Overview

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1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days
Orders over $100: All day delivery. Order anytime:	FREE
Orders under $100: All day delivery. Order anytime:	$5
Weekday time slot from 12noon - 5pm. Order by 9pm.	$10

Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm.	$5
Weekday time slot from 12noon - 5pm. Order by 9pm.	$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days
All day Delivery from 7am - 8pm. Order anytime:	Fromu$20
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:	From $35

Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm:	Fromu$30
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:	From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

In Case of Misplacement:

Check the product and match it with the invoice.
Do let us know immediately after getting your product.
Please do not break the seal of your received product & preserve the delivery packaging & invoice.
Anything exception than this will cause no return of the product.

In Case of Physical/ Manufacturing defect:

In the case of any physical & manufacturing defect you must shoot a video while unboxing your product, it will work as an evidence for you.
‌You must let us know within 3 Days.
Please do not use the Product that you received & preserve the delivery packaging & invoice.
After the inspection process, we will deliver your product within 7 working days.
Anything exception than this will cause no return of the product.

The product is not accepted back if at least one of the components is missing:

fully equipped equipment;
a receipt proving the fact of purchase in the WoodMart online store;
warranty card;
an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

Note:

Change of Mind will not be acceptable for the return policy.
Quality of the Product depends on Brand (Manufactures), you cannot return a product if you do not like the product quality.

Exchange or Return of Goods

Warranty Policy:

‌Applicable only for manufacturing defects.
Let us know within the warranty period for any inconvenience.
You must send the product to us within the warranty period mentioned in the invoice.
We will take 10-15 days of inspection time to examine the validity of your warranty claim.
If our inspection justifies your warranty claim only then we will deliver your product within the 7 working days.
Anything exception than this will cause no claim of warranty policy.
Other than replacement warranty for any inconvenience, it will be regarded as a service warranty

Note:

Any physical damage caused while using the product will not be accepted for the warranty claim.
For any particular product you can claim your warranty only once. Replacement of Warranty will be applicable once in a whole warranty period.

Refund Policy:

Refund policy will be applicable only when you made the payment but the product(s) is/are out of stock.
In terms of replacement, if the replacement is out of stock only then you can request for the refund.
A refund policy will be applicable if the request for a refund is made within the 3 calendar days.
In terms of misplaced product the product must be sealed, wrapped, intact condition (as delivered).
If the refund request is approved, we will refund your money within 10-15 days via online banking/mobile banking.

Shipping and Return Cost:

‌You will be paying for your shipping or return cost in the case of returning your product.
In terms of warranty, zootech will bear the shipping cost for delivering your product.
If you get the refund, the cost of shipping or returning will be deducted from your refund.